AI tools are making waves in every industry. But chatbots have been doing that for years. Many businesses have already embraced chatbots for most of the decade. They are a great way for businesses to improve customer engagement on their websites. As customers want instant answers to their questions and to find instant solutions for their concerns quickly, chatbots can help drive better engagement for business websites. And if you are wondering how that’s possible, let’s discuss it in this blog. What Are Chatbots? A chatbot is a software program developed to simulate conversations with humans. Its major role is to interact with humans through text chats or voice commands. Chatbots are widely used by businesses as the first point of contact on their websites to help visitors. Some popular examples include Siri, Alexa, and Google Assistant. They are often used by brands in such industries as retail, banking, hospitality, etc. The basic characteristics of chatbots include the followi...